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The Office of People Analytics utilizes Okta for security and access to private content hosted on OPA.mil. Whether you are a CAC User or a Multi-Factor User, you may have questions about accessing your account. Please find FAQs and other helpful “How Tos” below.

Table of Contents

Frequently Asked Questions

Q:

What should I do if I’m having issues registering for access?

A:
Before attempting to sign-up for an OPA.mil account, make sure you (or your IT administrator) enables cookies on your browser for OPA.mil, as your network, VPN, or browser security settings may be causing the issue. You also may want to try a different browser - note the site has been optimized for both Chrome and Edge.

If something went wrong with the form’s CAPTCHA, your VPN or Proxy service may be affecting the reCaptcha v3 functionality. Refreshing the page may resolve the problem, but it could also be your browser blocking third party cookies. Again, you or your administrator should adjust cookie settings on Microsoft Edge under Settings/Site permissions, or on Chrome under Preferences/Settings/Privacy and Security.

If your issue is still unresolved, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to the application”

● Enter a message explaining where in the registration process you are having your issue, include your first and last name, then click Send Message

Q:

What should I do if I never received an account activation email?

A:
Account activation can potentially take several business days. You also may need to check your spam folder to be sure the email has not been filed there. If you still do not have an email, please reach out to contactopa@mail.mil to confirm you have been approved for access.

If you have been approved for access, your account will be reactivated. If you still do not receive the Okta activation email, you (or your IT administrator) will likely need to whitelist login.okta.com and opa.mil. We have noted some firewalls are blocking network traffic from these domains, so whitelisting them will ensure login success.

If whitelisting does not resolve your issue, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message explaining what resolution steps you have attempted, include your first and last name, then click Send Message
Q:

What should I do if my activation token is not working?

A:
Okta activation email tokens will expire after 7 days, so you will need to have your account manually reactivated. In order to have your account reactivated, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying your activation token has expired and you need to have your account reactivated, include your first and last name, then click Send Message

Account reactivation will normally take place within one business day. Remember to check your junk folder if you don’t see the activation email from Okta.
Q:

What should I do if I can’t activate my account?

A:
For all other account activation issues, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message explaining the issues you’re having, include your first and last name, then click Send Message
Q:

What should I do if my CAC login isn't working?

A:
First, please be sure you are signing in using your email certificate and that your pin is correct.

If you continue to have issues with the sign-in, please reach out to an OPA Application Administrator by sending an encrypted email from your mail.mil mailbox to contactopa@mail.mil with the following information:

● Your first and last name

● DoD ID Number

● Explanation of error or issue you’re experiencing

● Date and time of login attempts
Q:

What should I do if I don’t receive the second factor authentication email?

A:
You may need to check your spam folder to be sure the email has not been filed there. If you still do not have an email, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying you are not receiving second factor authentication emails, and include your first and last name, then click Send Message
Q:

What should I do if I can’t access Okta Verify for second factor authentication?

A:
This may happen if you have recently received a new phone. If this is the case, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying you need your Okta Verify multi-factor reset, and include your first and last name, then click Send Message

Another alternative is to set up both Okta Verify and Email as a second factor. You can do this when you activate your account or after activation by going to your Okta Profile page (select your name from the “Account” dropdown on OPA.mil) and click “Set Up” under the “Extra Verification” table.
Q:

What should I do if I forget my username?

A:
Your username will always be your email address. If you don’t remember the email you signed-up with, please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying you have forgotten your username and include your first and last name, then click Send Message
Q:

What should I do if I forgot my password?

A:
From the OPA.mil sign-in page, select “Forgot Password”, enter the email address you listed in your user account settings, and click Send Email. Look in your inbox for the system generated email and follow the prompts to reset your password.
Q:

What should I do if I forgot my security question?

A:
Please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying you have forgotten your security question and include your first and last name, then click Send Message
Q:

What should I do if I need to update my account information?

A:
From the OPA.mil “Account” dropdown, select your name and go to your Okta Account page. From here you will be able to update information like your password, security image, and security question.

For more secure information (i.e., email, name, and job classification) you will need to reach out to an OPA Application Administrator by clicking the “Request Help” button above to send a message.
Q:

What should I do if my account has been suspended or deactivated?

A:
Please reach out to an OPA Application Administrator by clicking the “Request Help” button above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message saying your account has been suspended or that you cannot access your account, and include your first and last name, then click Send Message

How Tos

Sign into OPA.mil

From OPA.mil, select “Sign-In” from the header menu, or go to: https://login.opa.mi

Enter your username and password, and then select Sign-in.

If you are a CAC User, select the “Sign In with CAC” button to be directed through the typical CAC authentication steps, using your email certificate to sign-in.

After you enter your username, your security image is displayed automatically if you have previously signed in successfully on the browser you are using. This feature requires browser cookies.

Caution: If you have successfully signed in on the current browser before and have not cleared cookies, do not enter your password if your security image does not display when you enter your username.

If your security image does not appear, close the browser and confirm that you are using the correct address to sign in. Then, open a new browser window, type the address in manually, and enter your username again. If your security image is still not displayed, report the issue using the Send Feedback link above.

If you see the error message “Sign in failed!” your username and password do not match those specified for your profile, or you do not have access permission. Please contact the OPA Application Administrator, using the “Request Help” link above and follow these steps:

● Enter your email address, and from the “What do you need help with?” drop-down select “Request access to an application”

● Enter a message explaining the error your received, and include your first and last name, then click Send Message

Report a Security Issue or Bug

Either click the “Send Feedback” or “Report a Bug” link above.

Enter your email address, and from the “What do you need help with?” drop-down, select “Report a potential security issue”.

Enter a message and click Send Message.